Location: Copenhagen, Denmark
Start: November 1, 2023
ELHANATI is a renowned brand in the world of fine jewelry and luxury accessories. We are currently seeking a highly motivated and customer-centric Client Advisor to play a crucial role in expanding our online and physical sales channels. If you are passionate about delivering exceptional service and have a keen interest in fine jewelry, this could be the perfect opportunity for you.
- As an Client Advisor at ELHANATI, you will be responsible for:
- Providing an exceptional online customer service experience.
- Building and nurturing customer relationships by offering a unique, dedicated, and curated service.
- Offering daily customer assistance and providing follow-up support to our existing customer base.
- Handling inquiries through various channels, including video and voice calls, email, chat, and social media.
- Efficiently managing order processing to ensure a seamless customer experience.
- Maintaining and updating the product catalog for our online channels.
- Creating and distributing newsletters to engage our audience.
- Keeping our Instagram content fresh and up-to-date to showcase our products.
- Providing after-sales service to guarantee customer satisfaction.
- Building and maintaining a comprehensive client database to enhance future interactions.
Qualities we are looking for:
To excel in this role, you should possess the following qualities:
- An exceptional service-oriented mindset with a strong attention to detail.
- A minimum of two years of sales experience, preferably in the fine jewelry or luxury sectors.
- The ability to prioritize and manage a workload effectively.
- Familiarity with e-commerce tools such as Woocommerce, Stripe, Campaign Monitor, etc.
- Excellent written communication skills in both Danish and English, including a strong grasp of grammar and spelling.
- Proficiency in multiple languages is highly desirable.
- A solution-oriented, committed, and organized approach to your work.
How to Apply:
If you are excited about the prospect of joining our team and believe you have the skills and qualities we are looking for, please send your application and CV to email@example.com with the subject line "Client Advisor Application." We look forward to reviewing your application and getting to know you better.