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Terms & Conditions
Orders

You may place an order through the Elhanati ApS website. To Order, click on desired item(s), fulfill size requirement (if necessary) and click ‘add to cart’. Your purchase is only completed by proceeding to checkout.  You are then required to provide accurate and authentic information including your real full name, billing and shipping details, valid credit card information and confirmation that the credit card being used is your own. A summery is displayed featuring a photograph of ordered item(s), its coloring and references, unit price and the total price of your order.  Before you proceed, you have the option to clear, update or correct any errors in your order.  After clicking ‘Place Your Order’ on the Checkout screen, your order will be submitted and you will no longer be able to make any changes or cancel your order, except as explained in the cancelation portion of this Terms of Conditions.  Elhanati ApS retains a record of processed transactions for an unspecified length of time.

Elhanati ApS has the right to reject or limit an order due to pricing error, availability, payment issues or detection of fraud, as well as restricting the quantities to any one shipping address.

Delivery

Orders will be shipped with DHL Express or GLS unless local pick up is specified.  Elhanati ApS offers free economy delivery.  Your order will be delivered within 1-14 business days from the time the order is accepted and depending on chosen shipment method and place of delivery.

Delivery of goods from Elhanati ApS is considered complete when the consumer has received the goods supplied.

Elhanati has no responsibility for delays concerning payment issues or customs clearance.

 

Colors & Shapes

The jewelry on our website is presented as accurately as possible.  Clairity of images depends on your monitors settings, which means we cannot guarantee any and all colors as accurate.

Each piece of jewelry is uniquely hand-crafted and therefore shapes and sizes can vary.  Stones, like opals and malachite, which are exceedingly unique in structure, will vary in tone, veining, and overall appearance.

Complaints

It is the sole responsibility of the purchaser to report any defects or imperfections within 24 hours of delivery.

Within Danish law, the customer has 24 months to file a claim on an item. Elhanati ApS has the right to refuse repair, refund, credit, or replacement on any damaged items caused by negligent use, lack of maintenance, or daily use which cases natural wear.  If you choose to dispute a complaint, your case may go into arbitration through The Danish Competition & Consumer Authority. Any and all expenses accrued during this process are the sole responsibility of the customer.

All complaints should be directed to:

ELHANATI
Gothersgade 29
1123 Copenhagen
Denmark

Email: shop@elhanati.com
Phone: +45 71995124

CVR: 35818995

Please note that Orit Elhanati ApS does not cover or refund shipping fees in case of a complaint or return.

Price & Payment

Elhanati ApS accepts Mastercard, Maestro, Visa, Visa Electron, JCB and American Express.

We do not accept payment in the form of gift cards or store credits from any of our retailers. All prices on Elhanati ApS (www.elhanati.com) includes VAT.

Pricing is geo-based and applicable to your order at the time the order is accepted.  The final price is calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Elhanati ApS is not liable for any delay in payment from the card issuer.

Please be advised that orders from outside of the EU may be subject to custom fees upon arrival in your country. These expenses are not covered by Elhanati ApS.

By purchaing from Elhanati ApS you authorize Stripe to undertake additional security checks, if necessary, to confirm your order.

 

Returns & Cancellations

The right of return applies within 14 days of delivery.  Any returns received outside this window may be accepted at our discretion. All special and custom orders are final sale. Unidentified returns will be returned to sender.

Please contact us within 24 hours of delivery if you have received an incorrect or damaged item.

A returned item must come from the same country as which it was originally shipped.

All returns are presented to quality control for inspection.  In the case of a return showing any trace of wear or use, creating a loss of value to the item, or returned without the original or damaged packaging, result in the return being rejected.  Rejected items will be returned to the customer without reimbursement of the purchase price.

Any potential losses, due to currency fluctuations, will not be reimbursed in a credit card refund.

Cancellations are honored, by law, within 14 days of purchase without having to state reason.

To administer this right, inform Elhanati ApS (Gothersgade 29,1123 Copenhagen,Denmark Email: shop@elhanati.com,Phone: +45 71995124) to send a declaration stating your repeal of purchase. 

The cancellation will be granted within a 14 day window and Elhanati ApS will be obligated to refund payment and shipping costs effective within 14 days of receiving said appeal.

 

Intellectual Property

By ordering from Elhanati ApS you confirm that any and all purchases are for personal use and will not be extended for commercial purposes or any other commercial benefit.  All text, graphics, software, photographs, trademarks and logos are the property of Elhanati ApS and are not intended for unauthorized display or reproduction.  This will result in legal action taken by Elhanati ApS.

 

IDENTITY AND CONTACT DETAILS OF THE DATA CONTROLLER

www.elhanati.com is operated by Orit Elhanati ApS having its registered office at Gothersgade 29, 1123 Copenhagen, registered CVR 35818995.

 

DATA PROCESSED, LEGAL BASIS AND PURPOSES OF THE PROCESSING

Personal data concerning you (your “data”) collected and processed by Orit Elhanati Aps mainly includes: your name, e-mail address, postal address and telephone number, your bank account details for the purpose of online sales, your past purchases, your preferences and interests, navigation patterns as well as your connection logs.

Your data is collected in order to:

Enable you to purchase our products online;
Manage any orders that you may place online, their delivery as well as applicable warranties;
To ensure the security of you online transactions, to prevent fraud and payment defaults;
Manage and optimise the customer relationship;
Subject to your consent: send you information about news, events and offers (newsletter and invitations);
Make statistics
Some personal data is indispensable for Orit Elhanati Aps to fulfil the purposes described above. If you do not fill in the mandatory fields, Orit Elhanati Aps may not be able to provide you the requested products and services. Other data is purely optional and allow us to know you better and to improve our communications and services accordingly.

RECIPIENTS OF THE DATA

Your Data is processed by Orit Elhanati Aps and is not transferred or made accessible to any third party apart from possible subcontractors of Orit Elhanati Aps (carriers, providers of hosting and maintenance services of the site, payment and fraud management service providers, etc.), for purely technical reasons.

Orit Elhanati Aps may disclose your data to third parties if such disclosure is required by law, by a regulatory provision or by a court ruling, or if this disclosure is necessary to ensure the protection and defense of its rights.

 

YOUR RIGHTS

In accordance with applicable data protection laws and regulations, you have a right to request access to, rectification or erasure of your data, or restriction of processing, and to object processing, as well as the right to data portability to the extend applicable.

You can oppose the use of your data. In this case you will no longer benefit from customised offers and services. These rights may be exercised directly with Orit Elhanati Aps by contacting shop@elhanati.com.

You may request, at any time, that Orit Elhanati Aps stops sending you information about offers, news and events by using the link earmarked for that purpose in each e-mail that we send you.

POLICY CHANGES

If we make changes to this privacy policy we will post the changes here so that you are always aware of what data we collect about you and how we use it.